1.0Emerging Mindshttps://emergingminds.com.auAmelia Paynehttps://emergingminds.com.au/author/amelia-payne/rich600338<blockquote class="wp-embedded-content" data-secret="LbHlL2u7te"><a href="https://emergingminds.com.au/resources/skills-for-responding-to-harmful-service-experiences/">Skills for responding to harmful service experiences</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://emergingminds.com.au/resources/skills-for-responding-to-harmful-service-experiences/embed/#?secret=LbHlL2u7te" width="600" height="338" title="“Skills for responding to harmful service experiences” — Emerging Minds" data-secret="LbHlL2u7te" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript"> /* <![CDATA[ */ /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); /* ]]> */ </script> We hope the skills shared by other families in this resource might give you some ideas for how to respond, heal and recover interactions with services that may have caused harm, humiliation or distress.https://d2p3kdr0nr4o3z.cloudfront.net/content/uploads/2024/02/09112246/iStock-1692229263_web.jpg19201280